top of page

Right of withdrawal


You have the right to cancel this contract within 14 (fourteen) days without giving any reasons. The cancellation period is 14 (fourteen) days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, please inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by registered letter or email). You can do this using the attached Cancellation form use, but this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

- Consequences of revocation:

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have), immediately and at the latest within 14 (fourteen) days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. In no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately, and in any case no later than 14 (fourteen) days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 (fourteen) days has expired. You bear the direct costs of returning the goods. The direct costs of returning goods are calculated individually for goods that, due to their nature, cannot normally be returned to us by post (freight forwarding goods). Please note that the actual return shipping costs can vary significantly depending on the weight and type of goods. It is recommended that you contact us before returning to clarify the exact return costs. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

- Exclusion of the right of withdrawal:

Contracts are excluded from the right of withdrawal
  a) for the delivery of goods that are highly perishable or whose condition deteriorates quickly
  b) for the delivery of goods that are sealed and cannot be returned due to health or hygiene measures and have been unsealed after delivery
  c) for the delivery of goods that have been mixed with other items after delivery and due to their nature and can no longer be separated
  d) to supply goods whose price depends on financial fluctuations on the financial market, which are beyond our control and which may occur during the cancellation period
  e) to supply goods that have been specifically manufactured or tailored to the customer.

Please review these changes and adjust them based on your needs.

bottom of page